Training on the topic - effective service, service plus

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On September 22-23, a training session on the topic "Effective service, Service Plus" was held in the business union "Georgian Employers' Association". The training served the following goals: - familiarization of employees' competencies; - improvement of employees' service competencies; - participants to master each step of the service stage and improve their ability to convince customers; - improvement of verbal and non-verbal communication; - raising motivation and interest in the field of service; - support in the assessment of participants; To achieve this goal, the following topics were discussed at the training: > explanation of complex service (and sales); ;>Unwanted for service >Transformation of phrases, words into a positive view;>Stages of correct need identification;>Improving listening skills;>Methods of ways to ask questions;>Form of offering additional service;>Discussion of practical cases; techniques of customer persuasion; The Association of Employers of Georgia systematically offers the representatives of both member and non-member companies to participate in trainings held around various current topics.